Shipping & Delivery Policy

Last updated: 30 November 2025

Thank you for shopping with Get More Life Essentials, owned by Your Spinal Health Carlisle Ltd. We aim to provide fast, reliable delivery for all orders.

All products sold through our store are drop shipped directly by Specialist Supplements Ltd, our trusted UK fulfilment partner. This ensures products are shipped promptly and professionally from their dedicated warehouse.

If you have any questions about delivery, please contact us at [email protected].

1. Who Handles Delivery

All orders are:

• Packed

• Dispatched

• Delivered

by Specialist Supplements Ltd, our authorised drop-shipping and fulfilment provider.

Your order is placed on our website, but dispatched from Specialist Supplements’ warehouse.

2. Where We Ship

We currently ship to:

• United Kingdom (all regions)

If you require international delivery, please email us before ordering.

3. Processing Times

Orders are typically processed and handed to the courier within 1–2 working days (Monday–Friday).

During busy periods, promotions, or bank holidays, processing may take slightly longer.

You will receive a dispatch confirmation once your order is on the way.

4. Delivery Times

Typical estimated delivery times:

UK Standard Delivery

• 2–4 working days

Express Delivery (if offered)

• 1–2 working days

Delivery times are estimates and may vary based on courier performance, weather, strikes, or seasonal delays.

5. Shipping Costs

Shipping costs are calculated at checkout and are based on:

• Delivery address

• Parcel weight

• Chosen delivery option

Occasionally, we may offer free shipping as a promotion.

6. Tracking Your Order

Tracking is available for most orders.
Once your order ships, you will receive:

• A dispatch email

• Tracking number (if applicable)

• Courier information

If tracking is not provided, your parcel will still be delivered using a trusted UK courier.

7. Failed Deliveries / Return-to-Sender

If a parcel cannot be delivered due to:

• Incorrect address provided

• No response to delivery attempts

• Failure to collect from a depot

it may be returned to Specialist Supplements’ warehouse.

We can reship your order once it returns, but additional postage fees may apply.

8. Missing, Lost, or Delayed Parcels

If your parcel does not arrive within the expected timeframe:

1. Check your tracking link (if provided)

2. Check with neighbours or local depots

3. Contact us at [email protected]

We will investigate with Specialist Supplements Ltd and the courier.
If the parcel is confirmed lost, we will provide either a replacement or a refund.

9. Damaged or Incorrect Deliveries

If your order arrives:

• Damaged

• Leaking

• Incorrect

• Missing items

please email us within 7 days with:

• Your order number

• Photos of the damage or issue

We will arrange a replacement or refund through Specialist Supplements Ltd.

We guarantee your order will arrive in good condition.

10. Customs, Duties & Import Taxes (If applicable)

For UK deliveries, no customs charges apply.

If we expand to international shipping, duties may apply depending on the destination.

11. Address Accuracy

Please ensure your delivery address is entered correctly at checkout.
We cannot replace or refund orders delivered to an incorrectly supplied address.

If you realise there is an error immediately after ordering, please contact us as quickly as possible. We will try to update the address before Specialist Supplements processes the shipment, but this cannot be guaranteed.

12. Contact Information

For all shipping and delivery enquiries, contact:

Email: [email protected]
Company: Your Spinal Health Carlisle Ltd
Address: 5 Poets Walk, Penrith, Cumbria, CA11 7HJ