Refund Policy

Last updated: 30 November 2025

Thank you for shopping with Get More Life Essentials, owned by Your Spinal Health Carlisle Ltd, 5 Poets Walk, Penrith, Cumbria, CA11 7HJ.

We want you to be completely satisfied with your purchase. This Refund Policy explains your rights and how we handle returns, replacements, and refunds.
All products are drop shipped directly by Specialist Supplements Ltd, our authorised fulfilment partner.

If you have any questions, contact us at [email protected].

1. Your Legal Rights

You are protected by:

• The Consumer Rights Act 2015

• The Consumer Contracts Regulations

• UK GDPR (for data handling)

Your statutory rights apply in addition to this policy.

2. Faulty, Damaged, or Incorrect Items

If your product arrives:

• Faulty

• Damaged

• Leaking

• Incorrect

• Or with missing items

please contact us within 30 days of receiving your order.

Email: [email protected]

Include:

• Your order number

• Photos of the product and packaging

• A short description of the issue

We will arrange a replacement or a full refund, including return postage if required.

We handle communication with Specialist Supplements Ltd on your behalf, so you do not need to contact them directly.

3. Change-of-Mind Returns (Unopened Products Only)

Due to the nature of food supplements and health products, we can only accept returns for change of mind if the item is:

• Unopened

• Unsealed

• Unused

• In its original packaging

• In resaleable condition

For hygiene and safety reasons, we cannot accept returns of opened or used supplements, unless the product is faulty.

You must notify us within 14 days of receiving your order if you wish to return it.

You then have 14 days to return the item to the fulfilment centre (we will provide the correct address).

Return postage for change-of-mind returns is the customer’s responsibility.

Refunds are issued once the item has been safely returned and inspected.

4. Items Not Eligible for Return

We cannot accept returns for:

• Opened or partially used supplements

• Items with broken safety seals

• Products not returned in their original packaging

• Gift cards or digital items (if used)

This does not affect your legal rights for faulty items.

5. How to Request a Return

To begin a return or ask about your refund, email:

[email protected]

Please include:

• Your order number

• The reason for the return

• Photos (if applicable)

Do not return products to the warehouse until we provide instructions.
Specialist Supplements Ltd cannot accept unauthorised returns.

6. Refund Processing Times

Once your returned item is received and approved:

• Refunds are issued to the original payment method

• Processing usually takes 3–7 working days

• Some banks may take longer to display the refund

Shipping costs are refunded only for:

• Faulty products

• Incorrect items

• Items not as described

Change-of-mind returns do not include a refund of original shipping costs.

7. Lost or Missing Orders

If your order does not arrive:

• Check tracking (if provided)

• Check with neighbours or local depots

• Then contact us

If the courier or Specialist Supplements confirms the parcel was lost, we will offer:

• A replacement, or

• A full refund

We guarantee that you will receive your order.

8. Exchanges

We only offer exchanges for:

• Faulty items

• Damaged items

• Incorrect items

For all other reasons, please request a refund and place a new order.

9. Return Address

Because products are drop shipped by Specialist Supplements Ltd, your return must be sent to their designated fulfilment address, which we will supply once your return is approved.

Do not return items to Your Spinal Health Carlisle Ltd; we cannot accept returns at our registered office.

10. Contact Information

If you need help with returns or refunds:

Email: [email protected]
Company: Your Spinal Health Carlisle Ltd
Address: 5 Poets Walk, Penrith, Cumbria, CA11 7HJ