Privacy Policy for Get More Life Essentials

Last updated: 30 November 2025

At Get More Life Essentials, your privacy matters. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit getmorelifeessentials.com, purchase from us, or interact with our services.

We are committed to handling your data lawfully, fairly, and transparently in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Get More Life Essentials is owned and operated by:

Your Spinal Health Carlisle Ltd
5 Poets Walk, Penrith, Cumbria, CA11 7HJ
Email: [email protected]

For the purposes of data protection law, we act as the Data Controller.

2. Information We Collect

We may collect the following types of information:

A. Information you provide directly

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed by secure third-party providers; we never store card numbers)

• Messages sent via forms, email, or support requests

B. Information collected automatically

When you browse our site, we may automatically collect:

• IP address

• Browser and device information

• Pages viewed and time spent

• Interaction with forms and checkout

• Cookies and tracking data (see Cookie Policy)

C. Information from third parties

We may receive information from:

• Payment processors (e.g., Stripe, PayPal)

• Analytics providers (Google Analytics, Meta Pixel)

• Ecommerce or CRM platforms

• Advertising platforms

3. How We Use Your Information

We use your data only when we have a lawful basis under UK GDPR.

A. To process your orders (Contractual Necessity)

• Fulfilling your purchase

• Delivering products

• Providing order confirmations and updates

B. To provide customer support (Legitimate Interest)

• Responding to enquiries

• Resolving issues

C. To improve our website and services (Legitimate Interest)

• Analysing performance

• Monitoring traffic and behaviour patterns

D. For marketing communications (Consent)

• Newsletters

• Special offers

• Product updates

You can withdraw consent at any time.

E. To comply with legal obligations (Legal Requirement)

• Tax records

• Regulatory reporting

• Fraud prevention

4. How We Share Your Data

We never sell your personal information.

We may share limited data with trusted third-party service providers to operate our business, including:

• Payment processors (e.g., Stripe, PayPal)

• Courier and delivery partners

• Website hosting and ecommerce platforms

• Email and CRM systems

• Analytics and advertising platforms

• IT support providers

All third-party partners are GDPR-compliant and only process data on our instructions.

5. International Transfers

Some service providers may be based outside the UK.
Where this occurs, we ensure:

• Adequacy decisions, or

• UK-approved Standard Contractual Clauses

• Additional protections as necessary

to keep your data safe.

6. How Long We Keep Your Data

We keep personal data only as long as necessary for the purposes collected:

• Order information: 6 years (legal requirement)

• Marketing data: until you unsubscribe

• Analytics tracking: typically 26 months

• Contact form messages: 12 months unless still required

After this, data is securely deleted or anonymised.

7. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold

• Correct inaccurate data

• Request erasure (where applicable)

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent for marketing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any rights, email: [email protected]

8. Marketing Emails and Communications

We only send marketing emails if:

• You opted in, or

• You purchased from us and have not opted out (PECR soft opt-in rule)

You may unsubscribe at any time using the link in every email.

9. Cookies & Tracking Technologies

We use cookies for:

• Website functionality

• Shopping cart operation

• Analytics

• Personalisation

• Advertising and retargeting

For full details, see our Cookie Policy.

You can manage or withdraw cookie consent at any time.

10. How We Protect Your Data

We use appropriate security measures, including:

• SSL encryption

• Secure payment processing

• Access controls

• Regular system reviews

• Data minimisation practices

While no online system is completely secure, we take all reasonable steps to protect your information.

11. Children's Privacy

Our website is not intended for children under 16.
We do not knowingly collect data from minors.

12. Links to Other Websites

Our site may include links to third-party websites.
We are not responsible for their content or privacy practices.

13. Changes to This Privacy Policy

We may update this policy from time to time.
The “Last updated” date at the top will reflect any changes.
Significant updates may be communicated via email or website notice.

14. Contact Us

If you have questions about this Privacy Policy or how we use your data, contact:

Your Spinal Health Carlisle Ltd
5 Poets Walk
Penrith
Cumbria
CA11 7HJ
Email: [email protected]